Terms & Conditions

These Terms and Conditions govern the use of www.urbanbalcony.com.au ("The Website") and the purchase of any products or services from it. The website is owned and operated by Rockytop Limited (ABN 47 715 640 906).

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these Terms & Conditions, then please contact us before placing your order.

We reserve the right to:

Gift Vouchers

GST (Goods & Services Tax)

Our products and services attract Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of all taxes applicable to Australia.


All of our prices are listed in Australian dollars (AUD).

Product descriptions

Each product is sold subject to its product description and image. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Furniture warranty

We select our Outdoor Furniture with a view to it providing years of solid service. Warranty terms are listed on individual products. Care instructions must have been followed in order for these warranties to apply.


Limited liability

The total liability of Rockytop Limited for any claim howsoever arising shall not exceed the price of the goods supplied by Rockytop Limited to the customer, together with any delivery costs incurred. Rockytop Limited shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. This statement does not affect your statutory rights.

The following also form part of these Terms & Conditions:

Delivery and Payment Policy

Please see our Delivery and Payments page.

Returns & Refunds Policy

See our Returns and Refunds page.

Privacy & Security Policy

See our Privacy and Security page.