Terms & Conditions

These Terms and Conditions govern the use of www.urbanbalcony.com.au ("The Website") and the purchase of any products or services from it. The website is owned and operated by Rockytop Limited (ABN 47 715 640 906).

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these Terms & Conditions, then please contact us before placing your order.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  • Change these Terms & Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Gift Vouchers

  • Vouchers can be redeemed on any future online or retail purchase. Vouchers are valid for 6 months from purchase as indicated on the voucher itself.
  • When a voucher has expired, we are unable to extend the expiry date under any circumstances. It is the holders responsibility to ensure vouchers are redeemed before the expiry date.
  • You do not need to use the entire value of your voucher at once. You can carry the remainder of the value forward for another purchase within the voucher expiry date.
  • You may "top up" any short fall on a purchase by using your credit card.

GST (Goods & Services Tax)

Our products and services attract Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of all taxes applicable to Australia.


All of our prices are listed in Australian dollars (AUD).

Product descriptions

Each product is sold subject to its product description and image. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Furniture warranty

We select our Outdoor Furniture with a view to it providing years of solid service. Warranty terms are listed on individual products. Care instructions must have been followed in order for these warranties to apply.


  • These limited warranties provide coverage to the original purchaser and covers normal household usage.
  • These warranties exclude seasoning of timber or if the frame or any part is damaged by accident or misuse.
  • It remains the customer's responsibility for freight and packaging charges to and from our location.
  • These warranties do not cover commercial use, acts of god, fire, freezing or abusive use.
  • If within the warranty period identical materials are unavailable at the time of repair or replacement, we reserve the right to substitute materials or equal or better quality.
  • Proof of purchase (dated receipt) is required for all warranty claims.

Limited liability

The total liability of Rockytop Limited for any claim howsoever arising shall not exceed the price of the goods supplied by Rockytop Limited to the customer, together with any delivery costs incurred. Rockytop Limited shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. This statement does not affect your statutory rights.

The following also form part of these Terms & Conditions:

Delivery and Payment Policy

Please see our Delivery and Payments page.

Returns & Refunds Policy

See our Returns and Refunds page.

Privacy & Security Policy

See our Privacy and Security page.