This page lists our standard delivery and payment options.

We are based in Sydney and deliver small products throughout Australia. We deliver our large products within Sydney, and are more than happy to quote a delivery price for other locations.

To check your areas availability and delivery charge, please call us on 02 8021 6456 or live@urbanbalcony.com.au.

Delivery Methods & Charges

Australia Parcel Post Delivery	Applies to items that we deliver Australia wide	$13.95 applies to the first item in your order. All subsequent items are charged at $2.50 each
Store Delivery	Applies to bulky items inside our Sydney Local Delivery Area	$60.00
Special Delivery	Applies to bulky items that are outside our Sydney Local Delivery Area. Usually arranged via courier	Please submit a delivery quote or contact us for a delivery price

Store Delivery

We have our own team that perform our store deliveries and installations. We will call you to agree a delivery day and time. We will give you a specific delivery time (e.g 10:30). If we are running early or late we will call you.

We can leave items unattended in a specific location by prior arrangement.

We deliver in a van that will fit into almost all apartment carparks. We have a range of trolleys to get us into most lifts.

We deliver on weekdays. Depending on our schedule and your location our first delivery is 8:15, and our last delivery 4:00.

Delivery Dates

Australia Parcel Post Delivery	We dispatch your order the next day. Allow 3-4 days for delivery (less in major centres). In the event of the recipient not being at home, the parcel will be left for collection at your nearest post office.
Store Delivery	Look at the availability guide on the product you have ordered. We will contact you to arrange a specific delivery time (e.g. 3:00pm Wednesday)
Special Delivery	We will agree a delivery instructions with you.

Payment methods

Your order will only be processed once payment is authorised. Please note that the payment transaction will take place prior to delivery.

Online	You can pay online using Visa, Mastercard or PayPal
Telephone	If you would prefer not to purchase online, you may telephone your order and credit card details to 02 8021 6456
In Store	We also accept payment via Cash, Eftpos, Cheque and Direct Deposit

Stock availability

Each item in your order has an availability date that appears on the item page. This is a guide only and we will work to meet it.

If you have special requirements around the date of delivery, please talk to us at the time of placing your order so we can make sure that thse are met within your expectations.

Your order will, wherever possible, be sent to you in one delivery. If this will not be possible, we will contact you to discuss your options.

Sydney Local delivery area

The following suburbs are located in the Sydney Local delivery area.

ABBOTSFORD, AIRPORT, ALEXANDRIA, ALLAMBIE, ALLAMBIE HEIGHTS, ALLAWAH, ANDERSON PARK, ANNANDALE, ARNCLIFFE, ARTARMON, ASHBURY, ASHFIELD, AUBURN,

BALGOWLAH, BALGOWLAH HEIGHTS, BALLS HEAD, BALMAIN, BALMAIN EAST, BALMORAL, BANKSIA, BANKSMEADOW, BARDWELL PARK, BELFIELD, BELLEVUE HILL, BELMORE, BERRILEE, BEVERLEY PARK, BEVERLY HILLS, BEXLEY, BEXLEY NORTH, BIRCHGROVE, BIRKENHEAD POINT, BLAKEHURST, BONDI, BONDI BEACH, BONDI JUNCTION, BORONIA PARK, BOTANY, BREAKFAST POINT, BRIGHTON-LE-SANDS, BROADWAY, BRONTE, BROOKVALE, BURWOOD,

CAMMERAY, CAMPERDOWN, CAMPSIE, CAMPSIE CENTRE, CANADA BAY, CANTERBURY, CARLTON, CARSS PARK, CASTLE COVE, CASTLECRAG, CENTENNIAL PARK, CENTRAL STATION, CHARING CROSS, CHATSWOOD, CHATSWOOD WEST, CHIFLEY, CHIPPENDALE, CHISWICK, CHULLORA, CLONTARF, CLOVELLY, COCKATOO ISLAND, CONCORD, CONCORD WEST, CONNELLS POINT, COOGEE, CREMORNE, CREMORNE POINT, CROWS NEST, CROYDON, CROYDON PARK, CURL CURL,

DACEYVILLE, DARLING HARBOUR, DARLING POINT, DARLINGHURST, DARLINGTON, DAWES POINT, DENISTONE, DENISTONE EAST, DOBROYD POINT, DOUBLE BAY, DOVER HEIGHTS, DRUMMOYNE, DULWICH HILL,

EARLWOOD, EAST BOTANY, EAST KILLARA, EAST LINDFIELD, EAST ROSEVILLE, EAST RYDE, EAST SYDNEY, EASTGARDENS, EASTLAKES, EASTWOOD, EDGECLIFFE, ELIZABETH BAY, ENFIELD, ENFIELD SOUTH, ENMORE, EPPING, ERSKINEVILLE, EVELEIGH,

FLEMINGTON, FOREST LODGE, FORESTVILLE, FRENCHS FOREST,

GLADESVILLE, GLEBE, GLEBE POINT, GORDON, GORE HILL, GREENACRE, GREENWICH,

HABERFIELD, HARBORD, HAYMARKET, HEBERSHAM, HENLEY, HOMEBUSH, HOMEBUSH WEST, HUNTERS HILL, HUNTLEYS POINT, HURLSTONE PARK, HURSTVILLE, HURSTVILLE GROVE, HURSTVILLE SOUTH,

KENSINGTON, KILLARA, KILLARNEY HEIGHTS, KINGS CROSS, KINGSFORD, KINGSGROVE, KIRRIBILLI, KOGARAH, KOGARAH BAY, KURRABA POINT, KYEEMAGH, KYLE BAY,

LA PEROUSE, LANE COVE, LANE COVE WEST, LAVENDER BAY, LEICHHARDT, LEWISHAM, LIDCOMBE, LILYFIELD, LINDFIELD, LINLEY POINT, LITTLE BAY, LITTLE MANLY, LONGUEVILLE, LURLINE BAY,

MACDONALDTOWN, MACQUARIE PARK, MACQUARIE UNIVERSITY, MALABAR, MANLY, MANLY VALE, MARKETTOWN, MAROUBRA, MAROUBRA JUNCTION, MARRICKVILLE, MARRICKVILLE SOUTH, MARSFIELD, MCMAHONS POINT, MCMULLENS POINT, MEADOWBANK, MEDLOW BATH, METRO CHOPPING CTR., MIDDLE COVE, MILLERS POINT, MILSONS POINT, MONTEREY, MOORE PARK, MORTDALE, MORTLAKE, MOSMAN, MOUNT LEWIS,

NAREMBURN, NARWEE, NEWTOWN, NORTH BALGOWLAH, NORTH BONDI, NORTH MANLY, NORTH PARRAMATTA, NORTH RYDE, NORTH SEAFORTH, NORTH STEYNE, NORTH STRATHFIELD, NORTH SYDNEY, NORTH WILLOUGHBY, NORTHBRIDGE, NORTHWOOD,

OATLEY, ORANGE GROVE,

PADDINGTON, PAGEWOOD, PEAKHURST, PENSHURST, PETERSHAM, PHILLIP BAY, POINT PIPER, PORT BOTANY, POTTS POINT, PULPIT POINT, PUNCHBOWL, PUTNEY, PYMBLE, PYRMONT,

QUAKERS HILL, QUEENS PARK, QUEENSCLIFF,

RAMSGATE, RANDWICK, REDFERN, RHODES, RIVERVIEW, RIVERWOOD, ROCKDALE, RODD POINT, ROSE BAY, ROSEBERY, ROSELANDS, ROSEVILLE, ROZELLE, RYDE, SANDRINGHAM,

SANS SOUCI, SEAFORTH, SILVERWATER, SOUTH BELMORE, SOUTH COOGEE, SOUTH STRATHFIELD, SPIT JUNCTION, ST JAMES, ST LEONARDS, ST PETERS, STANMORE, STRATHFIELD, STRATHFIELD WEST, STRAWBERRY HILLS, SUMMER HILL, SURRY HILLS, SYDENHAM, SYDNEY, SYDNEY UNIVERSITY, SYLVANIA,

TAMARAMA BAY, TASMANIA, TAYLOR SQUARE, TEMPE, TENNYSON, THE ROCKS, THE SPIT, TURRELLA,

ULTIMO, UNDERCLIFFE, UNIVERSITY OF NSW, UNIVERSITY OF SYDNEY,

VAUCLUSE, VICTORIA BARRACKS,

WALSH BAY, WAREEMBA, WARRINGAH MALL, WATERLOO, WATSONS BAY, WAVERLEY, WAVERTON, WEST DENISTONE, WEST KILLARA, WEST LINDFIELD, WEST PYMBLE, WEST RYDE, WILEY PARK, WILLOUGHBY, WINGALA, WOLLI CREEK, WOLLSTONECRAFT, WOOLLAHRA, WOOLLOOMOOLOO, WOOLWICH, WYNYARD,

YARRAMUNDI,

ZETLAND