Delivery & Payment

We are based in Sydney and deliver in Sydney and Australia wide. We offer free delivery of orders valued over $500 to the Sydney Metro area

We're always available to give advice and help where needed. Please Contact Us to discuss any questions you have regarding delivery, there is often a very simple solution or options available.

Delivery

 

We make use of a variety of methods to get your delivery out to you in the most efficient manner. Smaller deliveries (e.g. a few pots) generally come out with a point-to-point courier. Larger deliveries (e.g. furniture or multiples / heavy pots are arranged with a delivery company.

Your order will, wherever possible, be sent to you in one delivery. If this will not be possible, we will contact you to discuss if you would prefer to receive the items that are available immediately, or wait until the whole order can be delivered together.

Delivery Timing

Whatever the delivery method, we will contact you to arrange a day and approximate delivery time. We always try to give you a reasonable timeframe (e.g. 2 hours). But please be aware that traffic and other delays can happen. If this occurs, then we'll call you to let you know.

If you have special requirements around the date or time of delivery, please contact us before placing your order so we can make sure that these can be met within your expectations.

Difficult Access and Unattended Deliveries

Please let us know if you have difficult delivery access, e.g. stairs, steep driveways, narrow doorways, or where you think there will need to be two people to deliver due to access.

If you are unable to be home during the day we can leave items unattended in a specific location. When we call to arrange your delivery just let us know where you would like the items left.

Delivery Charge

For some combinations of products and delivery postcodes it's difficult to estimate a delivery charge online.

Send us an email or give us a call, we'll be happy to provide you with a delivery quote.

Availability Guide

Each product has an availability guide that appears on it's page. This represents the usual lead time to turn around a delivery of this product to you. Everything that we sell is held in stock and dispatches from Sydney. When something is out of stock we will update the availability.

Sometimes certain sizes or colours can be cleared out by commercial or multiple orders. If this happens and we cannot meet the guideline, we will contact you within 24 hours with an updated delivery date and the option of a refund if it does not suit you.

If you are unsure and want to check before purchase, use the "ENQUIRE" button on the product page to check with us.

Interstate deliveries

The dispatch guide represents our turnaround to get the goods with the delivery company. On top of this is the time that the carrier or freight company will take to deliver the goods. Depending on where you are this will range from 2 - 7 working days. It is often next working day between major centres.

Payment Methods

Your order will only be processed once payment is authorised. Please note that the payment transaction will take place prior to delivery.

  • Online. You can pay online using Visa, Mastercard or PayPal
  • Telephone. If you would prefer not to purchase online, you may telephone your order and credit card details to 02 8091 4700
  • Bank Transfer. We also accept payment via bank transfer

Inspection Of Goods

Please inspect the goods on delivery and notify us within 24 hours if they are damaged or are not what you think you ordered. This gives us the best opportunity to get it resolved for you as quickly as possible.

Please read the full information in our returns and refund policy

Title Of Goods

Goods remain the property of Urban Balcony until paid in full.

Free delivery Sydney metro

We are currently trialling free delivery on orders over $500 to the Sydney Metro area.

You can check your delivery price by entering your postcode and clicking the "Enter postcode to check delivery price" button on the product page. We have based our definition of Sydney Metro on the following postcodes:

1215 AUSTRALIA SQUARE, 1363 MOORE PARK, 1401 BROADWAY, 1430 EVELEIGH, 1455 BOTANY, 1701 RYDALMERE BC, 1790 ST MARYS, 2000 BARANGAROO, 2001 SYDNEY, 2006 THE UNIVERSITY OF SYDNEY, 2007 BROADWAY, 2008 CHIPPENDALE, 2009 PYRMONT, 2010 DARLINGHURST, 2011 ELIZABETH BAY, 2012 STRAWBERRY HILLS, 2013 STRAWBERRY HILLS, 2015 ALEXANDRIA, 2016 REDFERN, 2017 WATERLOO, 2018 EASTLAKES, 2019 BANKSMEADOW, 2020 MASCOT, 2021 CENTENNIAL PARK, 2022 BONDI JUNCTION, 2023 BELLEVUE HILL, 2024 BRONTE, 2025 WOOLLAHRA, 2026 BONDI, 2027 DARLING POINT, 2028 DOUBLE BAY, 2029 ROSE BAY, 2030 DOVER HEIGHTS, 2031 CLOVELLY, 2032 DACEYVILLE, 2033 KENSINGTON, 2034 COOGEE, 2035 MAROUBRA, 2036 CHIFLEY, 2037 FOREST LODGE, 2038 ANNANDALE, 2039 ROZELLE, 2040 LEICHHARDT, 2041 BALMAIN, 2042 ENMORE, 2043 ERSKINEVILLE, 2044 ST PETERS, 2045 HABERFIELD, 2046 ABBOTSFORD, 2047 DRUMMOYNE, 2048 STANMORE, 2049 LEWISHAM, 2050 CAMPERDOWN, 2052 UNSW SYDNEY, 2055 NORTH SYDNEY, 2057 CHATSWOOD, 2059 NORTH SYDNEY, 2060 HMAS PLATYPUS, 2061 KIRRIBILLI, 2062 CAMMERAY, 2063 NORTHBRIDGE, 2064 ARTARMON, 2065 CROWS NEST, 2066 LANE COVE, 2067 CHATSWOOD, 2068 CASTLECRAG, 2069 CASTLE COVE, 2070 EAST LINDFIELD, 2071 EAST KILLARA, 2072 GORDON, 2073 PYMBLE, 2074 NORTH TURRAMURRA, 2075 ST IVES, 2076 NORMANHURST, 2077 ASQUITH, 2079 MOUNT COLAH, 2080 MOUNT KURING-GAI, 2081 BEROWRA, 2082 BEROWRA CREEK, 2083 BAR POINT, 2084 COTTAGE POINT, 2085 BELROSE, 2086 FRENCHS FOREST, 2087 FORESTVILLE, 2088 MOSMAN, 2089 NEUTRAL BAY, 2090 CREMORNE, 2091 HMAS PENGUIN, 2092 SEAFORTH, 2093 BALGOWLAH, 2094 FAIRLIGHT, 2095 MANLY, 2096 CURL CURL, 2097 COLLAROY, 2099 CROMER, 2100 ALLAMBIE HEIGHTS, 2101 ELANORA HEIGHTS, 2102 WARRIEWOOD, 2103 MONA VALE, 2104 BAYVIEW, 2105 CHURCH POINT, 2106 NEWPORT, 2107 AVALON, 2109 MACQUARIE UNIVERSITY, 2110 HUNTERS HILL, 2111 BORONIA PARK, 2112 DENISTONE EAST, 2113 BLENHEIM ROAD, 2114 DENISTONE, 2115 ERMINGTON, 2116 RYDALMERE, 2117 DUNDAS, 2118 CARLINGFORD, 2119 BEECROFT, 2120 PENNANT HILLS, 2121 EPPING, 2122 EASTWOOD, 2123 PARRAMATTA, 2124 PARRAMATTA, 2125 WEST PENNANT HILLS, 2126 CHERRYBROOK, 2128 SILVERWATER, 2130 SUMMER HILL, 2131 ASHFIELD, 2132 CROYDON, 2133 CROYDON PARK, 2134 BURWOOD, 2135 STRATHFIELD, 2136 BURWOOD HEIGHTS, 2137 BREAKFAST POINT, 2138 CONCORD WEST, 2139 CONCORD REPATRIATION HOSPITAL, 2140 HOMEBUSH, 2141 BERALA, 2142 BLAXCELL, 2143 BIRRONG, 2144 AUBURN, 2145 CONSTITUTION HILL, 2146 OLD TOONGABBIE, 2147 KINGS LANGLEY, 2148 ARNDELL PARK, 2150 HARRIS PARK, 2151 NORTH PARRAMATTA, 2152 NORTHMEAD, 2153 BAULKHAM HILLS, 2154 CASTLE HILL, 2155 BEAUMONT HILLS, 2156 ANNANGROVE, 2157 CANOELANDS, 2158 DURAL, 2159 ARCADIA, 2160 MERRYLANDS, 2161 GUILDFORD, 2162 CHESTER HILL, 2163 CARRAMAR, 2164 SMITHFIELD, 2165 FAIRFIELD, 2166 CABRAMATTA, 2167 GLENFIELD, 2168 ASHCROFT, 2170 CASULA, 2171 CECIL HILLS, 2172 PLEASURE POINT, 2173 HOLSWORTHY, 2174 EDMONDSON PARK, 2175 HORSLEY PARK, 2176 ABBOTSBURY, 2177 BONNYRIGG, 2178 CECIL PARK, 2179 AUSTRAL, 2190 CHULLORA, 2191 BELFIELD, 2192 BELMORE, 2193 ASHBURY, 2194 CAMPSIE, 2195 LAKEMBA, 2196 PUNCHBOWL, 2197 BASS HILL, 2198 GEORGES HALL, 2199 YAGOONA, 2200 BANKSTOWN, 2203 DULWICH HILL, 2204 MARRICKVILLE, 2205 ARNCLIFFE, 2206 CLEMTON PARK, 2207 BARDWELL PARK, 2208 KINGSGROVE, 2209 BEVERLY HILLS, 2210 LUGARNO, 2211 PADSTOW, 2212 REVESBY, 2213 EAST HILLS, 2214 MILPERRA, 2216 BANKSIA, 2217 BEVERLEY PARK, 2218 ALLAWAH, 2219 DOLLS POINT, 2220 HURSTVILLE, 2221 BLAKEHURST, 2222 PENSHURST, 2223 MORTDALE, 2224 KANGAROO POINT, 2225 OYSTER BAY, 2226 BONNET BAY, 2227 GYMEA, 2228 MIRANDA, 2229 CARINGBAH, 2231 KURNELL, 2232 AUDLEY, 2233 ENGADINE, 2234 ALFORDS POINT, 2557 CATHERINE FIELD, 2558 EAGLE VALE, 2559 BLAIRMOUNT, 2564 GLENQUARIE, 2565 BARDIA, 2566 BOW BOWING, 2759 ERSKINE PARK, 2760 COLYTON, 2761 COLEBEE, 2763 ACACIA GARDENS, 2766 EASTERN CREEK, 2767 DOONSIDE, 2768 GLENWOOD, 2770 BIDWILL, 2890 AUSTRALIAN DEFENCE FORCES